You can refund any Succeeded payment from its detail page.
Open Payments and choose the transaction you want to refund.
Choose Refund.
Enter the refund amount:
Leave the full amount in place for a complete refund.
Enter a smaller amount for a partial refund.
(Optional) Add an internal note describing the reason.
Confirm.
The status updates to Refunded or Partially refunded, and the timeline records the event.
The refund amount cannot exceed the original payment. If you try, NectarPay shows "Refund cannot be more than $X.XX".
Each successful payment can be refunded multiple times until the total refunded equals the original amount.
Refunds typically appear on the customer's statement within 5 to 10 business days, depending on their bank.
You can send the customer an itemized refund receipt by email when you issue a refund. Provide a receipt email address with the refund request, and NectarPay sends a dedicated refund receipt.
The refund receipt includes:
A Refund number and a link back to the Original order number.
Line items showing each item's original quantity, refunded quantity, and refund status (Refunded or Not refunded).
A Refund subtotal, any refunded tax, and the Refund amount.
The original payment Total and the New total remaining on the payment after the refund.
The card or payment method the refund was sent to.
If a customer is already linked to the original payment, NectarPay can use that customer's email for the refund receipt. Otherwise, provide a receipt email when issuing the refund. See Customer Linking and Receipt Emails for more on when receipt emails are used.
Refunds appear in two places:
The Returns Report - see Reports for filters and item-level options.
The Inventory Log - when a refunded item triggers an inventory adjustment.
If a refund fails (for example, the customer's card was canceled), the timeline shows Refund Failed or Partial Refund Failed. Retry from the payment detail page, or issue the refund through the customer's original payment method offline.